Ruth Archibong
Portfolio

RuthArchibong

Project Manager  ·  Digital Operations
Media & Communications

Helping African professionals & brands become visible, credible & profitable

+234 905 024 2967 rutharchibong5@gmail.com linkedin.com/in/ruth-archibong Uyo, Akwa Ibom State, Nigeria
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Professional Summary

Driving Digital
Transformation.

I am a results-driven Project Manager and Digital Operations Specialist on a mission to bridge the gap between technology and the communities that need it most. My work sits at the intersection of strategy, people, and execution — turning complex digital challenges into measurable growth.

With a proven record of driving a 25% merchant onboarding growth at Opay across four LGAs, coordinating logistics operations at iDeliver Fast Nigeria, and supporting critical healthcare field programs under NAIIS, I bring both grassroots understanding and enterprise-level thinking to every project I lead.

I specialise in user onboarding, software deployment, stakeholder engagement, and structured training — with a particular passion for empowering non-technical users to embrace digital tools with confidence.

25%
Merchant Onboarding Growth at Opay
4
LGAs Covered in Digital Expansion
6+
Years Cross-Sector Experience
Core Expertise

What I Bring
to the Table.

01
Software Deployment & Implementation
End-to-end rollout of digital platforms in enterprise and community settings
02
User Onboarding & Adoption Strategy
Structured onboarding programmes that reduce friction and drive adoption
03
Stakeholder Engagement
Building trust and alignment across management, ICT teams and end users
04
Training Facilitation
Practical, hands-on training for admin, records and field teams
05
Technical Support & Escalation
Rapid issue diagnosis and resolution with clear escalation pathways
06
Digital Workflow Optimisation
Mapping and redesigning processes to eliminate inefficiency at scale
07
Monitoring & Reporting
Structured progress tracking, metrics analysis and executive reporting
08
Healthcare Field Coordination
Logistics and operations management in community health environments
Work History

Relevant
Experience.

2025 – 2026
Project Manager / Digital Operations
iDeliver Fast Nigeria
  • Coordinated digital app-based operations and multi-team onboarding across logistics hubs
  • Improved internal workflow between dispatch and field teams, reducing turnaround time significantly
  • Monitored usage metrics and optimised digital engagement strategies for sustained app adoption
  • Identified operational gaps and implemented process improvements, reducing manual workflows by 40%
  • Produced structured weekly progress reports for senior management and key stakeholders
2024
Customer Service & Technical Support
Start Innovation Hub
  • Provided front-line software troubleshooting and user support across diverse product platforms
  • Guided non-technical users through installations, feature navigation and digital onboarding
  • Escalated complex technical issues to engineering teams with detailed documentation
  • Achieved measurable improvement in user satisfaction through rapid resolution and proactive communication
2019 – 2020
Business Developer – Digital Onboarding
Opay
  • Increased digital adoption by 25% across four Local Government Areas through targeted merchant outreach
  • Onboarded merchants onto financial technology platforms, ensuring seamless integration and compliance
  • Delivered structured training to business owners on digital payment tools, driving confidence and uptake
  • Built strong community relationships, positioning Opay as a trusted financial partner at grassroots level
2018 – 2019
Healthcare Field Coordinator
NAIIS — National Agency for the Control of AIDS
  • Supported medical outreach teams during the National HIV/AIDS Indicator and Impact Survey field operations
  • Coordinated healthcare team logistics, scheduling and inter-team communication across communities
  • Ensured smooth, compliant field operations — maintaining data integrity and participant engagement
Deployment Framework

Implementation
Approach.

Week 01
Align & Assess
Stakeholder alignment, requirements gathering and full infrastructure assessment to set a solid foundation
Week 02
Setup & Pilot
Software configuration, system setup and pilot onboarding with Records & Cashier units
Week 03
Train & Deploy
Full staff training, live demonstrations and organisation-wide system deployment
Week 04
Monitor & Optimise
Adoption tracking, performance optimisation and structured handover reporting
Distinct Advantages

Value I Bring.

Strong Local Presence in Uyo
Non-Technical User Onboarding
Technical Troubleshooting Capability
Structured Project Execution Mindset
Healthcare Environment Familiarity
Clear Reporting & Communication
Cross-Sector Industry Experience
Grassroots Digital Adoption
PR & Personal Branding Expertise
Stakeholder Relationship Management